Director of Services, SEMEA

The Chainalysis Global Services Team drives education and mastery of cryptocurrency technology and Chainalysis products throughout the ecosystem. Our team can command a room, build engaging content, and speak to every level of expertise. We know how our products are used in the real-world and help our customers become experts too.

As the Director of Regional Services Delivery, you will lead a talented, diverse team of professionals, including crypto investigators, trainers, and industry specialists. Reporting to the VP of Global Services, you’ll drive excellence across service delivery, pre-sales activities, and global customer engagement strategies. This role demands a strategic leader with experience running a services business and specific exposure to the South EMEA region. You’ll be instrumental in aligning service delivery with global demand shifts, optimizing team structure, and fostering a culture of continuous improvement and innovation.

In this role you’ll be responsible for:

• Assessing and realigning our team to meet regional and global demand, including talent reshuffling and reorganizing groups based on crime type, geographic needs, or language capabilities. Ensure resources are optimized to meet diverse client needs, with a focus on South EMEA markets
• Leading a services team focused on delivering high-quality customer outcomes by refining engagement models, aligning service offerings, and ensuring efficient delivery methods. Oversee the entire customer engagement journey, providing strategic direction on service quality, resource allocation, and performance metrics, especially in South EMEA
• Partnering closely with sales leadership to define, scope, and execute services engagements for new and existing clients, including those in South EMEA. Support the sales process to enhance client confidence and credibility, leveraging market insights and client feedback to refine offerings and expand market reach
• Fostering a high-performance culture by attracting, developing, and retaining top talent. Drive growth within the services delivery team through capability mapping, targeted training, and effective people management, empowering team members to meet the dynamic demands of a services business
• Implementing and managing financial rigor within the services business, with a focus on project accounting, profitability analysis, and a cost-versus-return model. Conduct regular business reviews, track performance indicators, and allocate budgets strategically to meet service delivery objectives and regional growth
• Positioning yourself as a thought leader in crypto services, guiding the team to develop innovative offerings and enhance existing services. Lead with a forward-thinking approach, staying attuned to industry trends, client needs, and emerging technologies, and foster an environment of curiosity and adaptability within the team

We’re looking for candidates who have:

• Proven experience leading a services business, with specific exposure to South EMEA markets and an understanding of its unique regulatory, market, and client needs.
• Strong business acumen, focusing on financial operations, profitability, and project accounting within a services delivery model
• Strategic mindset with a track record of successfully navigating complex changes in global service models and client demand
• Exceptional communication skills, with proficiency in multiple languages a plus

Nice to have experience: 

• Experience in the cryptocurrency or financial technology sector
• Prior experience in scaling teams across multiple regions
• Familiarity with compliance and regulatory considerations specific to the crypto or financial services industry
• Proficiency in additional languages to support a global client base

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture. 

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don’t hesitate to let us know. You can learn more here. We can’t wait to meet you.